Refund and Returns Policy

At Ritzha Furniture, we are committed to delivering premium-quality furniture that blends elegance, durability, and comfort. Customer satisfaction is our top priority, and we want your shopping experience to be as seamless as possible. This policy outlines our guidelines for Returns, Refunds, and Replacements to ensure transparency and trust.

1. Return Policy

We accept returns under the following conditions:

  • The product is delivered in a damaged, defective, or incorrect condition.
  • The return request is raised within 7 days of delivery.
  • The product must be in its original condition, unused, and with all packaging, tags, and receipts intact.

Non-Returnable Items

  • Customized or made-to-order furniture cannot be returned.
  • Products damaged due to improper use, mishandling, or self-assembly.
  • Minor variations in color, texture, or natural wood grain, as these are inherent characteristics of furniture.

2. Refund Policy

Refunds are applicable only if:

  • The product is found to be defective or damaged beyond repair.
  • A replacement of the same product is not possible.
  • The wrong product was delivered.

Refund Process

  1. Raise a request by contacting our Customer Support at [support@ritzha.com] within 7 days of delivery.
  2. Provide order details, photos, and description of the issue.
  3. Our team will review and arrange for inspection or pickup of the product.
  4. Once approved, refunds will be processed within 7–10 business days to the original payment method.

3. Replacement & Exchange Policy

  • If a product qualifies for return, we will first try to provide a replacement of the same item.
  • In case the product is not available, customers can opt for an exchange with another product of equal value.
  • If neither replacement nor exchange is possible, a full refund will be initiated.

4. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once the order has been shipped, processed, or customized, cancellation will not be possible.

5. How to Initiate a Return or Refund

To initiate a return, refund, or replacement:

Our support team will guide you through the process and ensure a hassle-free resolution.

✨ At Ritzha Furniture, we stand by the quality of our products and value the trust you place in us. Our Refund & Return Policy is designed to give you peace of mind while shopping with us.