Do you offer free shipping?
Yes. Ritzha Furniture offers free shipping across India, with no hidden charges at checkout.
How long will my order take to arrive?
Orders are processed within 3 to 4 weeks (21 to 28 days), and standard delivery takes 5 to 10 business days after dispatch. Custom-made furniture takes 20 to 40 days to produce and 10 to 20 days to deliver, depending on design and location. Each product page shows its own estimate.
Can I track my order?
Yes. Once your order is shipped you will receive a tracking ID by email or SMS so you can follow it in real time.
Is installation included?
Delivery is doorstep delivery. Installation is not included unless it is specified for the product. Many of our pieces arrive pre-assembled; the product page tells you whether any assembly is needed.
What is your return policy?
Eligible products can be returned within 7 days of delivery if they are unused, in original condition and original packaging, with proof of purchase. Custom-made or made-to-order furniture is non-returnable unless it arrives damaged or defective.
What if my furniture arrives damaged?
Notify us within 24 hours of delivery and share clear photos or videos of the issue. After verification we will offer a replacement, a repair, or a refund if replacement is not possible.
How long do refunds take?
Approved refunds are processed within 7 to 10 business days and credited to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed. Once production has started, cancellation may not be possible.
Which payment methods do you accept?
Credit and debit cards (Visa, MasterCard, Maestro, RuPay, American Express), net banking, UPI (Google Pay, PhonePe, Paytm, BHIM), wallets, and Cash on Delivery in select locations, subject to order value.
Do your products include a warranty?
Yes. Ritzha furniture comes with a 6-month warranty against manufacturing defects.
Do you offer custom sizes and finishes?
Yes. We make furniture to custom sizes and finishes and accept bulk orders. Share your requirements on WhatsApp, phone or email and we will send you a quote.
Can I visit your showroom?
Yes, by appointment. Call or message us on +91 76888 18164 to schedule a visit to our Jodhpur showroom.
How do I know which size will fit my space?
Measure the placement area as well as doorways, stairways and lift access, and compare them with the dimensions on the product page. Contact us before ordering if you need help.
How should I care for solid wood furniture?
Keep it away from direct sunlight and moisture, use coasters, wipe spills immediately and avoid harsh chemical cleaners. See our Furniture Care Guide for wood-specific advice.