1. Return eligibility
We accept returns only for eligible products within 7 days of delivery. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase (invoice or order ID) is required.
2. Non-returnable items
- Custom-made or made-to-order furniture.
- Products that have been used, assembled or altered.
- Items damaged due to misuse or improper handling.
Most of our furniture is made to order and is therefore non-returnable unless it is damaged or defective on delivery.
3. Damaged or defective products
If you receive a damaged or defective product, notify us within 24 hours of delivery and share clear photos or videos of the issue. After verification we will offer a replacement, a repair, or a refund if replacement is not possible.
4. Return process
- Email us at support@ritzha.com.
- Share your order details and the reason for the return.
- Our team will guide you through the next steps.
Return shipping charges may apply unless the product is defective or damaged.
5. Refund process
- Refunds are processed within 7 to 10 business days after approval.
- Refunds are credited to the original payment method.
- For Cash on Delivery orders, refunds are made by bank transfer.
6. Cancellation policy
- Orders can be cancelled within 24 hours of being placed.
- Once production has started, cancellation may not be possible.
7. Shipping and delivery issues
Delivery timelines are estimates and may vary. Delays due to logistics or unforeseen circumstances are not eligible for refunds.
8. Contact information
Email: support@ritzha.com
Phone: +91 76888 18164
Address: Plot No. 39, Khasra No. 1000, Vyas Ji Ka Behra, Shobhawaton Ki Dhani Road, Near Basni II Phase, Jodhpur, Rajasthan 342008