1. Information we collect
- Personal details such as your name, email address, phone number and delivery address.
- Order and payment details when you make a purchase (handled securely by trusted payment partners).
- Browsing behaviour, such as pages visited and products viewed, to improve your experience.
- Feedback or messages you send us through forms or chat.
2. How we use your information
- To process and deliver your orders.
- To communicate with you about your purchase or enquiry.
- To improve our website, services and customer experience.
- To send updates, offers or newsletters, only if you opt in.
3. Sharing your information
We do not sell or trade your personal data. We may share limited information with:
- Shipping and delivery partners, to get your products to you.
- Payment gateways, to process your transactions securely.
- Marketing and analytics tools such as Google (Google Analytics, Google Ads, Google Tag Manager) and Meta, only if you permit it.
4. Cookies and analytics
We use cookies to personalise your experience, understand how visitors use our website and measure our advertising. When you first visit, you can accept or reject non-essential cookies using our cookie banner; we use Google Consent Mode to respect that choice. You can also disable cookies in your browser settings, and you can change your choice at any time with the "Cookie settings" link in the footer.
5. Data security
Your information is protected using secure technologies and is only accessible to authorised personnel.
6. Your rights
- Request a copy of your personal data.
- Ask us to update or delete your information.
- Opt out of marketing emails at any time.
To make a request, email support@ritzha.com.
7. Updates to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
8. Contact
Email: support@ritzha.com
Phone: +91 76888 18164
Address: Plot No. 39, Khasra No. 1000, Vyas Ji Ka Behra, Shobhawaton Ki Dhani Road, Near Basni II Phase, Jodhpur, Rajasthan 342008